We strive to provide exceptional customer service. We must uphold certain policies in order to make everyone's experience as pleasant as possible and keep our flow of business consistent. Please read over the following notices carefully.
All services are a la carte. If you need a blow dry/style or anything in addition to chemical services, please let us know when calling or select the desired service(s) when booking online. The only service that includes a blow dry is a haircut and style.
Please arrive on time for your appointment. We ask that new clients arrive a few minutes early to check in and familiarize themselves with the salon. Kindly notify us if you are running late and we will accommodate you accordingly. If you are more than 15 minutes late, it may not be possible to receive all scheduled services for the day. Circumstances arise that are beyond human control, and that is of course taken into consideration.
A minimum of 24 hours' notice is required when canceling or rebooking a reservation. Any cancellation or rebooking later than 24 hours prior to scheduled arrival is considered last-minute. A last minute cancellation or no-show leaves the business unable to fill that time on the schedule, thus resulting in lost income for our stylists and the business. We provide several methods for confirming reservations. Often times we have clients on a waiting list who would like notification of last-minute openings. Last minute cancellations and no-shows are responsible for up to100% of the cost of the service(s) booked, plus a 20% inconvenience fee. A credit card is required by some stylists to secure a reservation. Again, extenuating circumstances are considered in the event of misfortune.
DEPOSITS AND CONSULTATIONS:
Some services require consultations prior to booking the service in order to determine the total price of the service, amount of time needed to book for the services, and any special products needed. Deposits of 50% of the total service price may be required for services that are costly and/or require large amounts of time. Hair extensions ALWAYS require consultation and deposit. All deposits are non-refundable, and the remainder of any balance quoted is due at the time of the actual service.
Bridal sessions and event styling sessions are available ONLY if the client books a trial session beforehand. Events and days requiring formal styling are important, and rightfully a lady wants to look her best. A trial session ensures that she and the stylist are on the same page before the day of the event.
We want our clients to be happy with the at-home care products they purchase at GLAM. If you find that, after a couple of uses, a product isn't working for you, please return the unused portion to exchange it for a better suited product or to receive a salon credit. No used product can be returned for refund.
Sometimes, there is a bit of a learning curve when cultivating a new relationship with a client, and we do want all of our clients to be happy with the services they receive at GLAM. We do follow up with everyone to make sure that they are happy with their services, but should you feel something isn't quite right, we are happy to remedy the situation! Just let us know within one week from the time of service that you are dissatisfied and we will take care of you right away!
Corrective color can be very delicate since it may be quite an undertaking to correct something that was botched. In order to properly diagnose the situation, formulate a plan of action, and quote a price, it is necessary that color correction clients have a consultation and a liability waiver be signed before proceeding with any color correction service.